RMA Guide

Best Practice Guide on RMAs
Submitting an RMA
  • Choose a Reason Code

On our individual LCD boxes, you will find stickers with reason codes for processing. Choose the reason code that best applies to the screen you are returning.

We know you are extremely busy and our intention is not to create unnecessary work. The reason we ask for these codes is because they play a vital part of our commitment to quality, and how we can identify where we need to improve. We want to create a trusted experience for you and your clients

  • Submit Lot Through s42 or Contact Your Account Manager

Use your login and password to submit an RMA lot at sourcely42.com to get a free shipping label and to notify our department of the incoming items. Provide the following:

  • RMA Number
      • Company Name and Email Address
      • Reasons for each item as mentioned above

    Providing this data with any shipments to Sourcely will enable us to maximize the pace at which we can process and serve you.

    Approved RMAs

    Sourcely accepts manufacturer defects/workmanship, as well as normal wear and tear such as scratches, paint damage, and cosmetic damage.

    Declined RMAs
    • Products that were not purchased from Sourcely. (how can they know?)
    • Flex cable damage due to careless removal.
      • We find most of these damages on the 7 Series, since they were the first screens to open like a book
      • AVOID IT BY: Open the phone sideways as intended - do NOT open the phone upwards.
    • Ripped cables when frame snags the flex when closing the phone.
      • AVOID IT BY: Carefully installing the flex cable in the new screen and allowing it to bend naturally. Don’t force it down, and check to make sure it doesn’t get caught by the metal frame.
      Before Submitting RMAs Check For
      • Flex cable damage
      • Missing teeth on the connectors

      Returned LCDs with these issues will be declined as RMAs.

      Refunds and Replacements

       Sourcely will provide replacement parts for all RMAs submitted. We do not issue credit or refunds. This allows us to get you your parts more quickly, so you can get back to business right away.

      iPad Digitizer and LCD RMAs

      iPad digitizers are not eligible for return if the part has been used or installed. We highly recommend testing your digitizers prior to installing.

      iPad LCDs are eligible for return and will follow our general RMA policy.

      Shipping Error

      Sourcely works to minimize any shipping errors, however, we are aware that they may still happen from time to time. In instances where a shipping error has occurred, we ask that you please report it immediately (3-5 business days) by calling 480-360-0496 or submitting an RMA request.

      Cross Shipping

      Sourcely will not cross-ship any defective parts. A new part must be purchased, and the returned item will be processed immediately upon receipt.

      Warranty

      Sourcely offers a lifetime warranty on defective parts as long as you are a customer. If you are no longer purchasing from Sourcely (30 days or longer between orders) with the same or similar purchasing volume as previously our warranty is only extended for 30 days.

      You can read our entire RMA Policy here.