Return Merchandise Authorization (RMA) Policy updated 1/15/19
Limitation of Liability
NOTWITHSTANDING ANYTHING IN THIS AGREEMENT TO THE CONTRARY, COMPANY WILL NOT BE RESPONSIBLE OR LIABLE TO YOU UNDER ANY CONTRACT, TORT, STRICT LIABILITY OR OTHER THEORY FOR ANY DAMAGES RELATED TO YOUR USE OF THE PARTS OR SERVICES, INCLUDING WITHOUT LIMITATION (A) FOR ERROR OR INTERRUPTION OF USE, LOSS OR CORRUPTION OF DATA, COST OF PROCUREMENT OF SUBSTITUTE GOODS, SERVICES OR TECHNOLOGY, OR LOSS OF BUSINESS; (B) FOR ANY INDIRECT, EXEMPLARY, INCIDENTAL, SPECIAL, PUNITIVE, RELIANCE OR CONSEQUENTIAL DAMAGES OR FOR LOSS OF PROFITS; OR (C) FOR ANY AMOUNTS THAT ARE IN EXCESS OF THE TOTAL AMOUNTS PAID BY YOU FOR THE PART OR ACCESSORY FROM WHICH SUCH DAMAGE AROSE. Some jurisdictions do not allow the exclusion of certain warranties or the limitation or exclusion of liability for incidental or consequential damages, AND Accordingly, some of the above limitations and disclaimers may not apply to you. To the extent that we may not, as a matter of applicable law, disclaim any implied warranty or limit liabilities, the scope and duration of such warranty and the extent of our liability will be the minimum permitted under such applicable law.
For part-related claims, Company will issue a Return Materials Authorization (“RMA”) number using Sourcely RMA platform at https://www.sourcely.com/pages/returns. You must return the item using proper packaging, with the RMA number on the outside of the box. You must comply with the additional warranty and return procedures provided to you by Company. You assume the risk of loss or damage to any Part or Accessory returned to Company for replacement until delivery to Company.
All RMA items MUST include a reason code by using the drop-down menu on the RMA submission page, there is no exception to this. If we cannot trace down the issue, we will reject and return at your expense.
Company warrants to Customer that during the Term of this Agreement, each Part and Accessory provided to Customer under this Agreement will be materially free of manufacturing defects (the “RMA Warranty”). Company’s sole obligation, and Customers sole remedy, under this Section Policy is limited to, at Company’s sole discretion: (a) repair or replacement of the defective Part or Accessory’s nonconformities, or (b) refund of the purchase price of such Part or Accessory paid by Customer in the form of Credit.
Company’s obligations under this policy (a) are conditioned on Customer complying with Company’s then-current RMA Warranty procedures as well as the absence of any of the following exclusions (RMA Warranty Exclusions): (i) any Part or Accessory that was altered, repaired, or modified by a party other than Company without Company’s prior written consent; (ii) any defects, damage or errors that (1) occurred during shipping to Customer by carrier, (2) were the result of improper testing, installation, storage, mishandling, abuse, misuse, accident or causes other than ordinary use of the Part or Accessory, or (3) use of the Part or Accessory in conjunction with another product which is incompatible, or of an inferior quality; (iii) RMA Warranty claims by Customer after the Term; and (iv) any RMA Warranty claim for which Company determines that there is no material defect in the returned Part or Accessory.
In the event of an RMA Warranty claim under this RMA policy by Customer during the Term, any shipping costs for any Part or Accessory returned to Company by Customer are borne by Company, unless Company reasonably determines that any of the RMA Warranty Exclusions apply to such Part or Accessory, in which case return shipping costs will be borne by Customer. Customer will assume risk of loss or damage to any Part or Accessory returned to Company for repair or replacement until delivery to Company. If no RMA Warranty Exclusions apply to such Part or Accessory and such Part or Accessory is determined to have material manufacturing defects, the Company will, at its option, either repair or replace the defective Part or Accessory. The company will not be liable for the loss of any business to Customer resulting from an RMA Warranty and any related delays resulting from the delivery of a remedy to Customer under this RMA policy.
Here at Sourcely we pride ourselves on providing our customers with a smooth, headache-free experience. Part of creating that experience is optimizing our warranty and returns process so you can stay focused on growing your business.
Warranty - All parts come with a lifetime warranty covering manufacturing defects. We work day and night to provide the best parts for our customers. When our parts come up short please use Sourcely42.com to initiate your RMA. Lifetime warranty applies as long as you are a customer. If you are no longer purchasing from Sourcely with the same or similar volume as previously our warranty is only extended for 90 days!
Used Parts -
We also accept used parts, we strongly encourage you to pre-test prior to moving any parts over or fully installing the product, we know that even though products may test well, it can still have manufacturing issues down the road. This hassle-free process is handled the same way as other warranty products (Excludes iPads that have been installed). Head to Sourcely42.com and start your return.
Returns and Exchanges – As of Jan 15, 2019 we will only offer replacement of the same item returned unless the item is no longer available, we will not issue credits. In the event that your order contains the wrong items or quantity, and you wish to return the unwanted products, we are happy to exchange the item(s) for another product or provide you with a store credit to use at a later date. Please note that the product must be unused and in its original packaging and in resalable condition. If you report the issue immediately by calling 480-360-0496, we will send you a free shipping label to return these items.
As of Jan 15, 2019 we will only offer replacement of same item returned unless the item is no longer available, we will not issue credits. In the event that your order contains the wrong items and you wish to return the unwanted products, we are happy to exchange the item(s) for another product or provide you with a store credit to use at a later date. Please note that the product must be unused and in its original packaging and in resalable condition. If you report the issue immediately by calling 480-360-0496, we will send you a free shipping label to return these items.
Exclusions - Damaged items will not be accepted as Warranty, RMAs or Returns. Common instances include
- Items returned without parts that were included
- Warranty covers only manufacturer defects/workmanship, and does not include cracks, paint damage, cosmetic damage, or incidental damages.
- In the event that a customer purchases a product and takes it to a third party for installation, Sourcely will not be responsible for the errors or omissions of that third party.
- Parts must be purchased from Sourcely website, any purchase from a 3rd party will not be accepted.
- ·If the part is damaged in transit, please email and include photographs to RMA@sourcely.com and we will assist you in filing a claim with the delivery courier service used.
- Sourcely will not be held responsible for any returns that you packaged poorly which has caused damage during the transit back to us.
Returns Documentation Requirements
Please make sure to submit your RMA through Sourcely42.com before shipping it out to get a free shipping label and notify our RMA department of the incoming returns. Providing this
data with any shipments to Sourcely will enable us to maximize the pace at
which we can process and serve you. Unfortunately, if an item is shipped
to Sourcely without data on Sourcely42, processing will be delayed significantly. Though
our team members will make every attempt to identify mystery shipments, we can
not guarantee their successful processing. These items go into our “status
pending - more information needed” queue and are recycled after 10 business
days (if ownership can not be uncovered).
- RMA Number
- Company Name and Email Address
- Reasons for each item - A detailed explanation as to why the part is defective using the return reasoning codes set forth on the return submission page.
- Original Packaging and Shipping Precautions - When returning parts back to Sourcely, anything damaged in transit due to inadequate protective shipping methods Sourcely will not accept nor take responsibility for. We will promptly photograph and contact you.
Sourcely will not cross-ship any defective return/refund.
Sourcely works to minimize any shipping errors; however, we are aware that they may still happen from time to time. In instances where a shipping error has occurred, we ask that you please report it immediately (3-5 business days) by calling 480-360-0496 or submitting an RMA request.
Policy Changes: Sourcely reserves the right to alter our return policy and exchange at any time, without prior notice to customers.